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ITIL/ITSM
The new generation of the ITIL documents "ITIL V3" has recently been published. This version represents an important evolutionary step in ITIL's life. "ITIL Refresh" has transformed the guidance from providing a great service tobeing the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it.
V3 allows users to build on the successes of V2 but take IT service management even further. In general, V3 makes the link between ITIL's best practice and business benefits both clearer and stronger. The main development is that V3 guidance takes a lifecycle approach, as opposed to organising according to IT delivery sectors.
ITIL is now based on five core lifecycle titles:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
ITIL is the worldwide de facto standard for the implementation of best practices in Information Technology Service Management (ITSM). ITIL is a widespread set of best practices and the most widely accepted approach to assist organizations in developing a framework for IT Service Management. IT Service Management is the top-down, business-driven approach to the management of IT services that focuses on addressing the strategic business value generated by IT organizations.
COBIT as an IT governance framework provides a supported toolset that allows executive management to bridge the gap between control requirements, technical issues and business risks. COBIT enables clear policy development and IT control throughout organizations.
COBIT as an IT governance framework provides a supported toolset that allows executive management to bridge the gap between control requirements, technical issues and business risks. COBIT enables clear policy development and IT control throughout organizations.
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