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Authorized BMC Training

Knowledge United offers BMC training nationwide and we are dedicated to working with BMC to deliver best-in-class education. With a focus on evolving quality "solution-based" classes around Business Service Management (BSM) processes and technologies that help to enable our customers to optimize their IT infrastructure.

Atrium CMDB

Course Code	Course Name	Dates	Outline	Quote
RSMG-ACM1-0210	BMC Atrium CMDB 2.x: Administering - Part 1 (WBT)	Dates	Outline	Quote
RSMG-ACM1-0750	BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)	Dates	Outline	Quote
RSMG-ACM2-0210	BMC Atrium CMDB 2.x: Administering – Part 2	Dates	Outline	Quote
RSMG-ACM2-0750	BMC Atrium CMDB 7.5: Administering - Part 2	Dates	Outline	Quote
RSMG-ACM3-0210	BMC Atrium CMDB 2.x: Administering - Part 3	Dates	Outline	Quote
RSMG-ACM3-0750	BMC Atrium CMDB 7.5: Administering - Part 3	Dates	Outline	Quote
RSMG-ACMW-0750	BMC Atrium Core CMDB 7.5: What's New (WBT)	Dates	Outline	Quote
RSMG-CMBP-0200	Atrium CMDB 2.0: Implementation Best Practices	Dates	Outline	Quote

Remedy AR System

Course Code	Course Name	Dates	Outline	Quote
RSMG-ARP1-0710	BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting	Dates	Outline	Quote
RSMG-ARA1-0710	BMC Remedy AR System 7.x: Administering - Part 1 (WBT)	Dates	Outline	Quote
RSMG-ARA2-0710	Remedy AR System 7.x: Administering - Part 2	Dates	Outline	Quote
RSMG-ARA3-0700	Remedy AR System 7.x: Administering - Part 3	Dates	Outline	Quote
RSMG-ARA3-0710	BMC Remedy AR System 7.x: Administering - Part 3	Dates	Outline	Quote
RSMG-ARAD-0710	BMC Remedy AR System 7.x: Application Requirements Analysis, Design & Development	Dates	Outline	Quote
RSMG-ARD1-0750	BMC Remedy AR System 7.5: Developer - Part 1 (WBT)	Dates	Outline	Quote
RSMG-ARD2-0750	BMC Remedy AR System 7.5: Developer - Part 2	Dates	Outline	Quote
RSMG-ARD3-0750	BMC Remedy AR System 7.5: Developer Certification	Dates	Outline	Quote
RSMG-ARF1-0750	BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)	Dates	Outline	Quote
RSMG-ARF2-0750	BMC Remedy AR System 7.5: Foundation - Part 2	Dates	Outline	Quote
RSMG-ARFS-0750	BMC Remedy AR System 7.5: Foundation - Part 2: Post Course Supplement (WBT)	Dates	Outline	Quote
RSMG-ARWI-0750	BMC Remedy AR System 7.5: What's New	Dates	Outline	Quote
RSMG-ARWN-0700	BMC Remedy AR System 7.0: What's New (WBT)	Dates	Outline	Quote
RSMG-ARWN-0750	BMC Remedy AR System 7.5: What's New (ODL)	Dates	Outline	Quote
RSMG-ATSC-0700	BMC Remedy AR System 7.x: Approved Technical Support Certification	Dates	Outline	Quote

Remedy Service Desk

Course Code	Course Name	Dates	Outline	Quote
IFMG-AWFT-0700	BMC AppSight Application Problem Resolution System 7.x: Foundation (Windows)	Dates	Outline	Quote
RSMG-IMUS-0700	BMC Remedy Service Desk 7.x: Using Incident Management (WBT)	Dates	Outline	Quote
RSMG-IMUS-0750	BMC Remedy Service Desk 7.5: Using Incident Management (WBT)	Dates	Outline	Quote
RSMG-PMUS-0700	BMC Remedy Service Desk 7.x: Using Problem Management (WBT)	Dates	Outline	Quote
RSMG-PMUS-0750	BMC Remedy Service Desk 7.5: Using Problem Management (WBT)	Dates	Outline	Quote
RSMG-RKMA-0700	BMC Remedy Knowledge Management 7.x: Administering	Dates	Outline	Quote
RSMG-RMIC-0200	BMC Service Request Management 2.x: Administering and Configuring	Dates	Outline	Quote
RSMG-SDIP-0760	BMC Remedy Service Desk 7.6: Using (WBT)	Dates	Outline	Quote

Remedy IT Service Management

Course Code	Course Name	Dates	Outline	Quote
RSMG-AMAD-0700	Remedy Asset Management 7.x: Administering	Dates	Outline	Quote
RSMG-ASAD-0700	BMC Remedy IT Service Management 7.x: Advanced Solutions for Asset	Dates	Outline	Quote
RSMG-ASCC-0700	Remedy IT Service Management 7.x: Advanced Solutions Core Components	Dates	Outline	Quote
RSMG-ASCM-0700	BMC Remedy IT Service Management 7.x: Advanced Solutions for Change and Configuration Management	Dates	Outline	Quote
RSMG-ASIP-0700	BMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management	Dates	Outline	Quote
RSMG-ISM1-0750	BMC Remedy ITSM Suite 7.5.x	Dates	Outline	Quote
RSMG-ISMA-0700	BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)	Dates	Outline	Quote
RSMG-ITA1-0750	BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT)	Dates	Outline	Quote
RSMG-ITA2-0750	BMC Remedy IT Service Management 7.5: Administering, Part 2	Dates	Outline	Quote
RSMG-SDCM-0700	Remedy Service Desk & BMC Remedy Change Management 7.x: Administering	Dates	Outline	Quote
RSMG-SMIC-0700	Remedy IT Service Management 7.x: Installing and Configuring	Dates	Outline	Quote
RSMG-SMWN-0750	BMC Remedy IT Service Management 7.5: What's New (WBT)	Dates	Outline	Quote
RSMG-SMWN-0760	BMC Remedy IT Service Management 7.6: What's New (WBT)	Dates	Outline	Quote

Remedy Asset Management

Course Code	Course Name	Dates	Outline	Quote
RSMG-AMAD-0700	BMC Remedy Asset Management 7.x: Administering	Dates	Outline	Quote
RSMG-AMUS-0700	BMC Remedy Asset Management 7.x: Using (WBT)	Dates	Outline	Quote
RSMG-AMUS-0750	BMC Remedy Asset Management 7.5.x	Dates	Outline	Quote
RSMG-AMUS-0760	BMC Remedy Asset Management 7.6: Using (WBT)	Dates	Outline	Quote
RSMG-CMUS-0750	BMC Remedy Change Management 7.5.x	Dates	Outline	Quote

CONTROL-M

Course Code	Course Name	Dates	Outline	Quote
CTRL-CMWN-0640	BMC CONTROL-M 6.4: What's New (WBT)	Dates	Outline	Quote
CTRL-MCAW-0620	BMC CONTROL-M/Enterprise Manager 6.2: Configuration and Administration Prerequisite (WBT)	Dates	Outline	Quote
CTRL-MDSB-0620	BMC CONTROL-M for Distributed Systems Certification Boot Camp v. 6.2	Dates	Outline	Quote
CTRL-MDSB-0630	BMC CONTROL-M for Distributed Systems 6.3: Certification Boot Camp	Dates	Outline	Quote
CTRL-MDSB-0640	BMC CONTROL-M for Distributed Systems 6.4: Certification Boot Camp	Dates	Outline	Quote
CTRL-MEMA-0620	BMC CONTROL-M/Enterprise Manager 6.2: Configuration & Administration	Dates	Outline	Quote
CTRL-MEMA-0630	CONTROL-M/Enterprise Manager 6.3: Administering	Dates	Outline	Quote
CTRL-MEMA-0640	BMC CONTROL-M/Enterprise Manager 6.4: Administering	Dates	Outline	Quote
CTRL-MEMD-0630	BMC CONTROL-M 6.3: What's New	Dates	Outline	Quote
CTRL-MOPR-0630	BMC CONTROL-M/Enterprise Manager 6.3: Using (WBT)	Dates	Outline	Quote
CTRL-MRSA-0610	BMC CONTROL-M & BMC CONTROL-M/Restart: Advanced	Dates	Outline	Quote
CTRL-MRSB-0620	BMC CONTROL-M & BMC CONTROL-M/Restart: Basic	Dates	Outline	Quote
CTRL-MRSW-0620	BMC CONTROL-M & BMC CONTROL-M/Restart Basic (WBT)	Dates	Outline	Quote
CTRL-MSC1-0620	CONTROL-M/Enterprise Manager 6.2: Scheduling I	Dates	Outline	Quote
CTRL-MSC2-0620	BMC CONTROL-M/Enterprise Manager 6.2: Scheduling II	Dates	Outline	Quote
CTRL-MSP1-0630	BMC CONTROL-M/Enterprise Manager 6.3: Scheduling – Part 1 (WBT)	Dates	Outline	Quote
CTRL-MSP2-0630	BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 2	Dates	Outline	Quote
CTRL-MSP2-0640	BMC CONTROL-M/Enterprise Manager 6.4: Scheduling - Part 2	Dates	Outline	Quote
CTRL-MSP3-0630	BMC CONTROL-M/Enterprise Manager 6.3: Scheduling – Part 3	Dates	Outline	Quote
CTRL-MSP3-0640	BMC CONTROL-M/Enterprise Manager 6.4: Scheduling - Part 3	Dates	Outline	Quote

Performance Manager

Course Code	Course Name	Dates	Outline	Quote
IFMG-BAP1-0750	BMC Performance Manager Console 7.x: Administering – Part 1	Dates	Outline	Quote
IFMG-BAP2-0750	BMC Performance Manager Console 7.x: Administering – Part 2	Dates	Outline	Quote
IFMG-BSP1-0210	BMC Performance Manager Solutions Overview (WBT)	Dates	Outline	Quote
IFMG-PCBC-0750	BMC Performance Manager Certification Boot Camp	Dates	Outline	Quote
IFMG-PMAD-0260	BMC Performance Manager Portal 2.x: Administering and Developing	Dates	Outline	Quote
IFMG-PMD1-0360	BMC Performance Manager 3.x: Development - Part 1	Dates	Outline	Quote
IFMG-PMD2-0360	BMC Performance Manager 3.x: Development - Part 2	Dates	Outline	Quote

Performance Assurance

Course Code	Course Name	Dates	Outline	Quote
IFMG-PPAU-0740	BMC Performance Assurance (UNIX® Console)	Dates	Outline	Quote
IFMG-PPAA-0730	Performance Assurance - Advanced	Dates	Outline	Quote
IFMG-PPAA-0740	BMC Performance Assurance: Advanced	Dates	Outline	Quote
IFMG-PPAV-0422	BMC Performance Assurance: Visualizer	Dates	Outline	Quote
IFMG-PPAW-0730	Performance Assurance (MS Windows Console)	Dates	Outline	Quote
IFMG-PPAW-0740	BMC Performance Assurance (MS Windows Console)	Dates	Outline	Quote

Service Desk Express

Course Code	Course Name	Dates	Outline	Quote
RSMG-SDA1-0900	Service Desk Express 9.x: Administering - Part 1	Dates	Outline	Quote
RSMG-SDA1-0980	BMC Service Desk Express 9.x: Administering - Part 1 (WBT)	Dates	Outline	Quote
RSMG-SDA2-0900	Service Desk Express 9.x: Administering - Part 2	Dates	Outline	Quote
RSMG-SDA2-0980	BMC Service Desk Express 9.x: Administering - Part 2	Dates	Outline	Quote
RSMG-SDA3-0960	BMC Service Desk Express 9.x: Administering - Part 3	Dates	Outline	Quote
RSMG-SDAC-0900	BMC Service Desk Express 9.x: Advanced Crystal Reports	Dates	Outline	Quote
RSMG-SDBC-0960	BMC Service Desk Express 9.x: Boot Camp	Dates	Outline	Quote
RSMG-SDCR-0900	BMC Service Desk Express 9.x: Using Crystal Reports	Dates	Outline	Quote
RSMG-SDIE-0910	BMC Service Desk Express Integration Engine 9.1: Administering	Dates	Outline	Quote
RSMG-SDUS-0960	BMC Service Desk Express 9.x: Using (WBT)	Dates	Outline	Quote
RSMG-SDWN-0900	BMC Service Desk Express 9.x: What's New	Dates	Outline	Quote

Service Impact Management and Discovery Solutions

Course Code	Course Name	Dates	Outline	Quote
RSMG-BEMG-0700	Event Manager 7.x: Administering	Dates	Outline	Quote
RSMG-SIMG-0720	BMC Service Impact Manager 7.x: Administering	Dates	Outline	Quote

BladeLogic

Course Code	Course Name	Dates	Outline	Quote
RSMG-BLAC-0741	BMC BladeLogic 7.x: Role Based Access Control Manager	Dates	Outline	Quote
RSMG-BLCF-0741	BMC BladeLogic 7.x: Configuration Manager	Dates	Outline	Quote
RSMG-BLCP-0741	BMC BladeLogic 7.x: Compliance Manager	Dates	Outline	Quote
RSMG-BLEU-0741	BMC BladeLogic 7.x: Essentials	Dates	Outline	Quote
RSMG-BLFD-0741	BladeLogic 7.x: Foundation	Dates	Outline	Quote
RSMG-BLFD-0750	BMC BladeLogic 7.5: Foundation and Reporting - Part 2	Dates	Outline	Quote
RSMG-BLFD-0800	BMC BladeLogic Server Automation 8.0: Foundation - Part 2	Dates	Outline	Quote
RSMG-BLIW-0741	BladeLogic 7.x: Introduction (WBT)	Dates	Outline	Quote
RSMG-BLIW-0750	BMC BladeLogic 7.5: Foundation - Part 1 (WBT)	Dates	Outline	Quote
RSMG-BLIW-0800	BMC BladeLogic for Server Automation 8.0: Foundation - Part 1 (WBT)	Dates	Outline	Quote
RSMG-BLWN-0800	BMC BladeLogic for Server Automation 8.0: What's New (WBT)	Dates	Outline	Quote

Configuration Management

Course Code	Course Name	Dates	Outline	Quote
ITIL-ASIM-0100	Airport Simulation - BSM International	Dates	Outline	Quote
RSMG-CAA1-0720	BMC Configuration Management 7.x: Administering - Part 1 (WBT)	Dates	Outline	Quote
RSMG-CAA2-0720	BMC Configuration Management 7.x: Administering - Part 2	Dates	Outline	Quote
RSMG-CANA-0520	BMC Configuration Automation for Networks 5.2: Administration	Dates	Outline	Quote
RSMG-CANO-0520	BMC Configuration Automation for Networks 5.2: Operations	Dates	Outline	Quote
RSMG-CMCP-0700	Configuration Management 7.x: Creating Packages	Dates	Outline	Quote
RSMG-CMCW-0700	Configuration Management 7.x: Implementation Workshop	Dates	Outline	Quote
RSMG-CMIC-0700	Configuration Management 7.x: Installing and Configuring	Dates	Outline	Quote
RSMG-RBAD-0300	BMC Run Book Automation 3.x: Administering and Developing	Dates	Outline	Quote

Identity Management

Course Code	Course Name	Dates	Outline	Quote
BSMG-MSCC-0550	BMC Identity Management Suite 5.5: Core Components	Dates	Outline	Quote
BSMG-MSCC-0750	BMC Identity Management Suite 7.5: Core Components	Dates	Outline	Quote
BSMG-SADV-0330	BMC Identity Management: Administering - Part 2	Dates	Outline	Quote
BSMG-SBAS-0330	Identity Management: Administering - Part 1	Dates	Outline	Quote

ProactiveNet

Course Code	Course Name	Dates	Outline	Quote
IFMG-PANA-0710	BMC ProactiveNet 7.x: Administering	Dates	Outline	Quote
IFMG-PANA-0750	BMC ProactiveNet 7.5: Administering Version 7.5	Dates	Outline	Quote
IFMG-PANA-0770	BMC ProactiveNet 7.7: Administering	Dates	Outline	Quote
IFMG-PPM1-0800	BMC ProactiveNet Performance Management 8.0: Administering	Dates	Outline	Quote

BSM

Course Code	Course Name	Dates	Outline	Quote
RSMG-ABSM-0200	BMC Analytics for BSM 2.x: Administering (WBT)	Dates	Outline	Quote
RSMG-DBBA-0200	BMC Dashboards for BSM 2.x: Administering (WBT)	Dates	Outline	Quote

ITIL

Course Code	Course Name	Dates	Outline	Quote
ITIL-3FAW-0100	ITIL® V3: Awareness (WBT)	Dates	Outline	Quote
ITIL-3FDE-0100	ITIL® V3: Foundation Bridge Certificate Examination	Dates	Outline	Quote
ITIL-3FDI-0100	ITIL® V3: Foundation Upgrade	Dates	Outline	Quote
ITIL-3FEI-0100	ITIL® V3: Foundation	Dates	Outline	Quote
ITIL-3FRE-0100	ITIL® V3: Retake of the Foundation Exam	Dates	Outline	Quote
ITIL-3MAL-0100	ITIL® V3: Managing Across the Lifecycle	Dates	Outline	Quote
ITIL-3SBE-0100	ITIL® V3: Service Manager Bridging Course Exam	Dates	Outline	Quote
ITIL-3SMB-0100	ITIL® V3: Service Manager Bridging Course	Dates	Outline	Quote
ITIL-3WAC-0100	Organizational Workshop: Asset and Configuration Management	Dates	Outline	Quote
ITIL-CSIL-0100	ITIL® V3: Continual Service Improvement Lifecycle	Dates	Outline	Quote
ITIL-HTBC-0100	ITIL® V3: Practical Steps to Building a CMDB	Dates	Outline	Quote
ITIL-OSAC-0100	ITIL® V3: Operational Support and Analysis Capability Course	Dates	Outline	Quote
ITIL-PPOC-0100	ITIL® V3: Planning Protection and Optimization Capability	Dates	Outline	Quote
ITIL-RCMG-0100	ITIL® Practitioner - Release and Control Management	Dates	Outline	Quote
ITIL-RCVC-0100	ITIL® V3: Release, Control and Validation Capability Course	Dates	Outline	Quote
ITIL-SCVR-0100	ITIL® V3: How to Build a Service Catalog for Value Realization	Dates	Outline	Quote
ITIL-SDLC-0100	ITIL® V3: Service Design Lifecycle	Dates	Outline	Quote
ITIL-SLMG-0100	ITIL® Practitioner - Service Level Management	Dates	Outline	Quote
ITIL-SMGE-0100	ITIL® Service Managers Exam Prep and Exam	Dates	Outline	Quote
ITIL-SMGR-0100	ITIL® Service Managers Course	Dates	Outline	Quote
ITIL-SMSD-0100	ITIL® Service Management Master Course - Service Delivery	Dates	Outline	Quote
ITIL-SMSS-0100	ITIL® Service Management Master Course - Service Support	Dates	Outline	Quote
ITIL-SOAC-0100	ITIL® V3: Service Offerings and Agreements Capability Course	Dates	Outline	Quote
ITIL-SOLC-0100	ITIL® V3: Service Operation Lifecycle Course	Dates	Outline	Quote
ITIL-SPRS-0100	ITIL® Practitioner - Support and Restore	Dates	Outline	Quote
ITIL-SSLC-0100	ITIL® V3: Service Strategy Lifecycle	Dates	Outline	Quote
ITIL-STLC-0100	ITIL® V3: Service Transition Lifecycle Course	Dates	Outline	Quote
ITL1041	ITIL® Practitioner - Agree & Define	Dates	Outline	Quote
ITL9321E	ITIL® V3: Foundation (WBT)	Dates	Outline	Quote

Remedy Change Management

Course Code	Course Name	Dates	Outline	Quote
RSMG-CMUS-0700	BMC Remedy Change Management 7.x: Using (WBT)	Dates	Outline	Quote
RSMG-CMUS-0760	BMC Remedy Change Management 7.6: Using (WBT)	Dates	Outline	Quote

Remedy Knowledge Management

Course Code	Course Name	Dates	Outline	Quote
RSMG-RKMU-0700	BMC Remedy Knowledge Management 7.x: Using (WBT)	Dates	Outline	Quote

Run Book Automation

Course Code	Course Name	Dates	Outline	Quote
RSMG-RBF1-0300	BMC Run Book Automation 3.x: Foundation - Part 1 (WBT)	Dates	Outline	Quote
RSMG-RBF2-0300	BMC Run Book Automation 3.x: Foundation - Part 2	Dates	Outline	Quote

Service Management

Course Code	Course Name	Dates	Outline	Quote
ITIL-3RWS-0100	IT Service Management Reflection Workshop	Dates	Outline	Quote
RSMG-BSRA-0100	BMC Service Automation Reporting and Analytics	Dates	Outline	Quote
RSMG-RMIC-0220	BMC Service Request Management 2.x: Administering and Configuring	Dates	Outline	Quote
RSMG-SLM1-0760	BMC Service Level Management 7.6 - Part 1 (WBT)	Dates	Outline	Quote
RSMG-SLMA-0700	BMC Service Level Management 7.x: Advanced (WBT)	Dates	Outline	Quote
RSMG-SLMB-0700	BMC Service Level Management 7.x: Basic (WBT)	Dates	Outline	Quote
RSMG-SLMB-0750	BMC Service Level Management 7.5: Basic (WBT)	Dates	Outline	Quote
RSMG-SMPM-0710	BMC Service Management Process Model 7.x: Using (WBT)	Dates	Outline	Quote
RSMG-SRMA-0760	BMC Service Request Management 7.6: Administering and Configuring	Dates	Outline	Quote

Transaction Management

Course Code	Course Name	Dates	Outline	Quote
IFMG-TMAD-0360	BMC Transaction Management Application Response Time 3.6: Administering and Developing	Dates	Outline	Quote

AlarmPoint

Course Code	Course Name	Dates	Outline	Quote
ALM-4-09	AlarmPoint Administrator	Dates	Outline	Quote
ALM-5-09	AlarmPoint Advanced	Dates	Outline	Quote

Middleware Management

Course Code	Course Name	Dates	Outline	Quote
MSMQ-BPAD-0410	BMC Middleware Management - Performance & Availability Technical Training	Dates	Outline	Quote
MSMQ-BPDV-0410	BMC Middleware Management - Performance & Availability Developers	Dates	Outline	Quote
MSMQ-BPHS-0410	BMC Middleware Management - Performance & Availability Historical	Dates	Outline	Quote
MSMQ-BSOA-0100	BMC Middleware Management - Service Oriented Architecture for Project Managers	Dates	Outline	Quote
MSMQ-BTDV-0410	BMC Middleware Management - Transaction Monitoring v4.1 Developers	Dates	Outline	Quote

Atrium Discovery and Dependency Mapping

Course Code	Course Name	Dates	Outline	Quote
RSMG-ADA1-0800	BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 1	Dates	Outline	Quote
RSMG-ADA2-0800	BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 2	Dates	Outline	Quote
RSMG-ADA3-0800	BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 3	Dates	Outline	Quote

Work Order Management

Course Code	Course Name	Dates	Outline	Quote
RSMG-WOMU-0760	BMC Work Order Management 7.6: Using (WBT)	Dates	Outline	Quote

Event Manager

Course Code	Course Name	Dates	Outline	Quote
RSMG-BEMG-0720	BMC Event Manager 7.x: Administering	Dates	Outline	Quote

Atrium Orchestrator

Course Code	Course Name	Dates	Outline	Quote
RSMG-AOF1-0750	BMC Atrium Orchestrator 7.5: Foundation - Part 1 (WBT)	Dates	Outline	Quote
RSMG-AOF2-0750	BMC Atrium Orchestrator 7.5: Foundation ® Part 2	Dates	Outline	Quote