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Authorized ITIL Training
Not sure where to begin? Check out "Making Sense of the ITIL Certification Scheme".
Knowledge United offers IT Governance & Frameworks training worldwide. Our class materials, instruction and exams are available in the following languages:
- English, French, Dutch, Japanese, Mandarin, German, Italian, Spanish & Korean
ITIL Foundations
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| 2975 | ITIL® v3 Foundation Exam Prep Boot Camp | Dates | Outline | Quote |
| H1846S | ITIL Foundations v2 for IT Service Management (exam included) | Dates | Outline | Quote |
| HE785S | ITIL v3 Foundation Bridging Course | Dates | Outline | Quote |
| HF421S | ITIL v3 Foundation for IT Service Management | Dates | Outline | Quote |
| ITILV2-V3 | ITIL v2-v3 Foundation Bridge with Certification Exam | Dates | Outline | Quote |
ITIL Onsite
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| ITIL-ONSITE | ITIL Onsite | Dates | Outline | Quote |
ITIL Awareness
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| HF411S | ITIL v3 for Executives | Dates | Outline | Quote |
| HF412S | ITIL v3 Service Management Awareness | Dates | Outline | Quote |
| HF436S | ITIL V3 Managers Bridge | Dates | Outline | Quote |
ITIL v3 Capability
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| HF427S | Service Offerings and Agreements | Dates | Outline | Quote |
| HF428S | Operational Support and Analysis | Dates | Outline | Quote |
| HF429S | Release, Control and Validation | Dates | Outline | Quote |
| HF430S | Planning, Protection and Optimization | Dates | Outline | Quote |
ITIL v3 Life Cycle
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| HF437S | Service Strategy | Dates | Outline | Quote |
| HF438S | Service Design | Dates | Outline | Quote |
| HF439S | Service Transition | Dates | Outline | Quote |
| HF440S | Service Operation | Dates | Outline | Quote |
| HF441S | Continual Service Improvement | Dates | Outline | Quote |
| HF442S | Managing Across the Lifecycle | Dates | Outline | Quote |
Additional ITIL Courses
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| 2771 | How to Define and Value IT Services | Dates | Outline | Quote |
| 2772 | How to Measure and Justify IT Services | Dates | Outline | Quote |
| CISABC | ISACA CISA - Certified Information Systems Auditor | Dates | Outline | Quote |
| HG894S | ITIL Practitioner Bridge: IPAD-to-SO&A | Dates | Outline | Quote |
| HISP | Holistic Information Security Practitioner (HISP) Training and Certification | Dates | Outline | Quote |
| PMBOK09 | Managing ITIL Implementations by Applying PMI's PMBOK | Dates | Outline | Quote |
| PT1200 | Understanding CA-OPS/MVS RDF & SSM | Dates | Outline | Quote |
| UC412S | Implementing IT service management | Dates | Outline | Quote |
Service Manager
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| U2800AAE | Exam preparation: ITIL manager in IT Service Management | Dates | Outline | Quote |
| U8687S | Manager's course in IT Service Management: Service Support | Dates | Outline | Quote |
| U8688S | Manager's course in IT Service Management: Service Delivery | Dates | Outline | Quote |
COBIT
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| COB1021 | Implementing IT Governance using COBIT and Val IT | Dates | Outline | Quote |
| COM1010 | The Implications of Compliance on IT | Dates | Outline | Quote |
| HE602S | COBIT Foundation | Dates | Outline | Quote |
ITIL v2 Practitioner
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| HE632S | Agree & Define (service level and financial management) | Dates | Outline | Quote |
| HF536S | Plan and Improve (capacity, availability, and continuity management) | Dates | Outline | Quote |
| UA575S | Support & Restore (incident and problem management) | Dates | Outline | Quote |
| UA576S | Release & Control (change, configuration & release management) | Dates | Outline | Quote |
ISO/IEC 20000
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| BS1021 | ISO/IEC 20000 Certification | Dates | Outline | Quote |
| BS1023 | ISO/IEC 20000 for Auditors + Certification Examination | Dates | Outline | Quote |
| BS1024 | ISO/IEC 20000 for Consultants + Certification Examination | Dates | Outline | Quote |
| UC410S | ISO 20000 Consultants and internal auditors course | Dates | Outline | Quote |
ISO27001/27002
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| nocode | Using IT Frameworks for Security Workshop | Dates | Outline | Quote |
| WG-2001 | Managing Information Security with ISO 27001/27002 | Dates | Outline | Quote |
Six Sigma
| Course Code | Course Name | Dates | Outline | Quote |
|---|---|---|---|---|
| 2101 | Six Sigma Green Belt Certification Week 1 | Dates | Outline | Quote |
| 2102 | Six Sigma Green Belt Certification Week 2 | Dates | Outline | Quote |
| 2103 | Six Sigma Black Belt Certification Week 1 | Dates | Outline | Quote |
| 2104 | Six Sigma Black Belt Certification Week 2 | Dates | Outline | Quote |
| 2107 | Six Sigma Jumpstart Green Belt | Dates | Outline | Quote |
