» Making Sense of the ITIL Certification Scheme

Print | Email | Bookmark | Facebook | LinkedIn

There are many paths to take in the new ITIL training certification scheme. The path you choose will depend on factors such as your role within IT, your career aspirations, your previous ITIL certifications and the final certification recognition you want to achieve.

Typical Role Training Value Recommended Packages
CIO/CTO/IT Director

Packages focus on the knowledge and skills to:

  • Present, position and articulate value of IT in support of the business
  • Develop and deliver IT strategy aligned to business requirements
  • Lead and support Continual Service Improvement programs
  • Manage and control service delivery and processes within Service Lifecycle phases

Additional Best Practice courses of interest for this role:

  • COBIT® Foundation
  • COBIT Executive Workshop
  • ITIL Expert "Fast-Path" Package – for holders of v2 Service Manager certificate

ITIL Expert Lifecycle Package

Business Knowledge Pack
Typical Role Training Value Recommended Packages
IT Infrastructure & Application Management (Directors / Managers)

Packages focus on the knowledge and skills to:

  • Manage and control service delivery and processes within the Service Design & Transition Lifecycle phases of the Service Lifecycle
  • Operate and manage within the processes to protect and optimize services
  • Present, position and articulate value of IT in support of the business
  • Support, manage, control and lead Continual Service Improvement programs

Additional Best Practice courses of interest for this role:

  • COBIT Foundation

Infrastructure Management "In-Depth" Package

Infrastructure Management Knowledge Pack
Typical Role Training Value Recommended Packages
IT Operations Management (Directors / Managers)
Also includes Service Desk Director / Manager

Packages focus on the knowledge and skills to:

  • Manage and control service delivery and processes within the Service Transition & Service Operation phases of the Service Lifecycle
  • Operate and manage within the processes to operate, support and analyze services
  • Design, lead and manage service offerings and agreements with a focus on Portfolio Management, Demand Management, Financial Management and Supplier Management
  • Present, position and articulate value of IT in support of the business
  • Support, manage, control and lead Continual Service Improvement programs

Additional Best Practice courses of interest for this role:

  • COBIT Foundation

IT Operations Management "In-Depth" Package

Operations Management Knowledge Pack
Typical Role Training Value Recommended Packages
Quality, Risk & Compliance Management
Includes roles such as: Account Director / Manager, BRM Director / Manager, Service Level Management Process Owner / Manager

Packages focus on the knowledge and skills to:

  • Understand and apply IT strategy in support of the business
  • Design, lead and manage service offerings and agreements with business clients of IT services
  • Support, manage and control Continual Service Improvement programs

Additional Best Practice courses of interest for this role:

  • COBIT Foundation

Account / Business Relationship Management Knowledge Pack
Typical Role Training Value Recommended Packages
Business Analyst

Packages focus on the knowledge and skills to:

  • Understand and apply IT strategy in support of the business
  • Support Continual Service Improvement programs

Additional Best Practice courses of interest for this role:

  • COBIT Foundation

Business Knowledge Pack
Typical Role Training Value Recommended Packages
IT Front-Line Staff
Includes Analyst & Coordinator roles in the IT Infrastructure, IT Application, IT Operations, NOC, Service Desk groups

Packages focus on the knowledge and skills to:

  • Operate and manage within the processes to plan, protect, optimize, release, control, validate, operate, support and analyze services and service delivery
  • Support and deliver within Continual Service Improvement programs

Additional Best Practice courses of interest for this role:

  • COBIT Foundation

Infrastructure Front-Line Knowledge Pack

Operations Front-Line Knowledge Pack
Typical Role Training Value Recommended Packages
General IT & Business Staff

The training at this level focuses on the basic framework of the ITIL best practice at an introductory level to:

  • Ensure all applicable staff are positioned for success within a larger IT Service Management initiative

IT & Business Staff Awareness Sessions

Basic awareness of best practice concepts and organizational targets (no exam)

IT & Business Staff Knowledge Pack

Foundation
Typical Role Training Value Recommended Packages
ITSM Professionals
Includes ITIL/ITSM Consultant, ITIL/ITSM Trainer, ITIL/ITSM Program Director/ Manager

Packages focus on the knowledge and skills to:

  • Present, position and articulate value of IT in support of the business
  • Operate, manage and control service delivery within all phases and processes of the Service Lifecycle
  • Design, lead, manage and support Continual Service Improvement programs
  • Lead Service Management programs and consult clients on ITIL best practice application as best suits their unique business situations and goals
  • Gain the required certification to lead instruction for these courses

Additional Best Practice courses of interest for this role:

  • ISO/IEC 20000 Consultant
  • COBIT Foundation
  • Implementing IT Governance Using COBIT and Val IT
  • Implications of Compliance on IT

ITIL Expert Lifecycle Package

ITIL Expert Capability Package
Typical Role Training Value Recommended Packages
ITSM Process Owners

Packages focus on the knowledge and skills to:

  • Present, position and articulate value of IT in support of the business
  • Manage and control service delivery and processes within the phases of the Service Lifecycle
  • Design, lead, manage and support Continual Service Improvement programs
  • Lead Service Management programs, applying ITIL best practice as best suits the organization’s business situation and goals

Additional Best Practice courses of interest for this role:

  • ISO/IEC 20000 Consultant
  • COBIT Foundation
  • Implementing IT Governance Using COBIT and Val IT

ITIL Expert Lifecycle Package
Typical Role Training Value Recommended Packages
ITSM Process Manager

Packages focus on the knowledge and skills to:

  • Present, position and articulate value of IT in support of the business
  • Operate and manage within the processes to plan, protect, optimize, release, control, validate, operate, support, analyze, services and service delivery
  • Design, manage and support service offerings and agreements with business clients of IT services
  • Support, manage, control and deliver within Continual Service Improvement programs
  • Manage IT Service Management programs, applying ITIL best practice as best suits the organization’s business situation and goals

Additional Best Practice courses of interest for this role:

  • ISO/IEC 20000 Consultant
  • COBIT Foundation
  • Implementing IT Governance Using COBIT and Val IT

ITIL Expert Capability Package
Typical Role Training Value Recommended Packages
Program / Project Manager

Packages focus on the knowledge and skills to:

  • Understand management of change and project management interfaces as applicable to the transition of IT services from design through to operation
  • Support, manage and control Continual Service Improvement programs

Additional Best Practice courses of interest for this role:

  • COBIT Foundation

Program / Project Manager Knowledge Pack