Managing ITIL Implementations by Applying PMI's PMBOK
| Dates: |
February 5, 2009 |
| Times: |
11am-3pm EST |
| Course Length: |
4 hours |
| List Tuition (US): |
$525 |
| Special Rate (US): |
$425 |
Course Overview
Executives and Project managers who are considering implementing ITIL best practices or are in the process of implementing ITIL best practices.
Who Should Attend
This is course designed for web application project stakeholders who wish to get up and running on developing well defended service infrastructures. Familiarity with web applications and infrastructures is helpful, and a working knowledge with web services is highly recommended. This course may be customized to suit your team's unique objectives.
Ideally students should have a basic understanding of SOA and the associated technologies.
Course Outline
- How to utilize PMI’s project management best practices when implementing ITIL
- Project management principles essential for IT Service Management success
- How to establish an IT Service Management program / project
- How to identify and manage project risks specific to ITIL
- Ways to select and develop ITIL project teams
- Incorporating project activities into project team building
- Organizational change / cultural barriers
- How to implement ITIL without Full-Time Process Managers
- Certification strategies to support an IT Service Management initiative
- Common pitfalls and how to avoid them
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